If you call Nicol of Skene about our CPCS Test Centre the voice at the end of the phone will be Coral-ann Birnie. Since joining the Nicol of Skene team nearly 2 years ago, Coral-ann has taken on responsibility for a variety of administration tasks within the company.
As a member of the Nicol of Skene Administration team Coral-ann is responsible for processing the payroll on a weekly basis, looking after the training requirements of the entire team, being the main contact for the Nicol of Skene CPCS Testing Centre as well as acting as the main admin support for the SSE Gas Framework Contract – this ensures that Coral-ann is kept incredibly busy! “My days vary considerably however I tend to devote certain days of the week to specific tasks. We do receive quite a lot of calls throughout the day enquiring about the Testing Centre and the CPCS Scheme. While these can be time-consuming they are always different. Many callers often require advice about the tests we offer and about CPCS, I am always happy to help and give as much advice to prospective customers as possible”.
A desire for a change of working environment and to feel appreciated at work is what brought Coral-ann to Nicol of Skene. Having worked in the retail and hospitality sectors in supermarkets and restaurants since leaving school, Coral-ann decided that a change was required. “I wanted to move into a smaller team in an environment where I felt my work was being appreciated and where I wasn’t just a number or a name tag” she explains. “I love working in an office environment at Nicol of Skene, no two days are ever the same and we have a lot of laughs. As I look after the training of all Nicol of Skene staff I also get to know everyone in the company as everyone will have training to organise at some point!”
When Coral-ann isn’t working she keeps herself busy either out and about with friends and family or at home tending to her tropical fish. Coral-ann is also the reigning Nicol of Skene P&J Sudoku Master and has her eyes on becoming Crossword Quick-Clue Champion in the near future!
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